Customer Service Specialist I

  • Exeter, NH
  • Core Physicians LLC
  • Central Billing Office
  • full time
  • Req #: 7693
  •  Day Shift - 9am - 5:30pm, Monday - Friday
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Summary

Provide patient service excellence on multi-line telephone system and walk-in inquiries for patient's accounts. Provide patients with resolution to phone inquiries as well as follow-up on medical billing denials and/or payments. Implement strategies and favorable practices for monitoring patient accounts monthly for collections process.

Requirements:

  • Associate's degree or equivalent experience
  • 1-3 years medical billing experience

Major Responsibilities:

  1. Review work log daily to ensure timely resolution of outstanding A/R.
  2. Follow-up on incorrectly denied and outstanding claims; including patient balances; in a timely fashion.
  3. Demonstrate proficiency and utilize practice management system.
  4. Appropriately document all transactions on patient accounts.
  5. Provide backup for other team members; as needed.
  6. Process self pay payments in a timely fashion.
  7. Responsible for addressing patient issues and concerns (phone; mail; and walk-in) in a timely manner; while projecting a professional and caring image.
  8. Evaluate account balances to determine patient liability. Accurately review accounts for collection agency submittal.
  9. Provide liaison between patients; departments; and insurance companies to ensure account resolution. Return patient phone calls and office staff calls/inquiries within the same business day.
  10. Communicate effectively with Director of Revenue; CBO supervisors; co-workers; and offices.
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