Follows up on medical billing for a multi specialty physician group. Provides customer service for patient account inquiries. Posts payments and processes mail on a daily basis.

Requirements:

• Associate's degree or equivalent experience
• 1-3 years medical billing experience

Major Responsibilities:

1. Review work log daily to ensure timely resolution of outstanding A/R. Follows-up on incorrectly denied and outstanding claims; including patient balances; in a timely fashion.
2. Demonstrate proficiency and utilize practice management system. Appropriately document all transactions on patient accounts.
3. Provide liaison between patients; departments; and insurance companies to ensure account resolution.
4. Communicate effectively with supervisor; lead; co-workers; and offices. Provide backup for other team members; as needed.
5. Evaluate account balances to determine patient liability. Review accounts for collection agency submittal.
6. Process EOB and R/A payments/denials from all payors and self pay payments; in a timely fashion.
7. Open; batch; document; and distribute all mail on a daily basis.
8. Responsible for addressing patient issues and concerns (phone; mail; and walk-in) in a timely manner; while projecting a professional and caring image. Return patient phone calls and office staff calls/inquiries within the same business day.
9. Maintain a high level of accuracy at all times in job functions.
10. Perform other duties as assigned by lead/supervisor/manager